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UA Alert Frequently Asked Questions

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Subscriber Questions (students, faculty, staff, etc.)

 

Q: How do I sign up for UA Alert?
A: If you are a student or employee, please visit the UA Alert sign up site.

 

  1. Log in with your Net ID
  2. Fill out the form with your first and last name, a new password, your 10-digit mobile phone number (be sure to add your area code), and hit submit
  3. Wait for the confirmation text message to arrive on the mobile phone you listed, and enter the code into the confirmation page.

Q: What if I don't receive the validation text message?
A: It is possible that your phone number wasn't formatted correctly, you selected the wrong mobile carrier, or the confirmation code timed out.

  1. Log back into your account using your UA Alert password.
  2. Select the "services" tab at the top of the interface.
  3. You should see a list of the phone numbers you have entered for UA Alert. Phone numbers should be in the format of: 555-555-5555.
  4. If your number is not in that format select the "change status" link to edit your phone number, or the "delete" link to remove your number.
  5. If you delete your number, you can add it again in the "Add a Mobile Phone" box.

 

Q: How do I add another contact such as a parent or family member or an e-mail address?
A: Once you have created an account, log back into UA Alert.

 

  1. Select the "Services" tab at the top of the interface.
  2. Enter an additional phone number and select the carrier and hit the "Add" button, or enter an e-mail address and hit the "Add" button.
  3. If you enter another mobile phone number, make sure you are able to contact the owner of the phone to enter the appropriate confirmation code, which will be sent to their mobile phone.

Q: Can I change my contact preferences?
A: Yes. You can change your account settings to add different email addresses or phone numbers. Just log back into UA Alert to make changes.

 

Q: How do I change my password?
A: Once you have created an account, log back into UA Alert.

 

  1. Select the "Account" tab at the top of the interface
  2. Enter your existing password, then enter a new password.

Q: How do I Opt-Out (remove myself) from receiving UA Alert?
A: Please log into your account to opt-out of UA Alert. You may opt-out of e-mail alerts only, text alerts only, or the entire service.

 

Q: How do I receive the confirmation e-mail?
A: If you didn't receive a confirmation e-mail, it most likely was captured by your spam filter. Check your junk/spam folder for the confirmation message. Make sure you can receive e-mails from: e2campus@omnilert.net

 

Q: How do I control what shows up on my phone?
A: You will only receive a text messages from The University of Arizona in the event of an emergency.  

 

Q: When will my UA Alert account expire?
A: When you sign up, your account is set to expire after two years. You will be notified via text message or e-mail (based on your service settings) 60 days, and again at 30 days before expiration. Once you have received the expiration notice, you will be able to extend your UA Alert membership by logging into your account.

 

Q: Will I receive unsolicited messages ("spam") on my mobile phone or e-mail account?
A: NO. UA Alert enforces a ZERO SPAM policy which clearly prohibits unsolicited messages, and UA Alert does not sell the contact information of our subscribers to third party marketers. You will only receive a text messages from The University of Arizona in the event of an emergency.  

 

Q: Does your service work on multiple cell phone networks?
A: Yes. UA Alert is a cross-carrier service. See a list of wireless carriers supported here.

 

Q: Do I need to install software on my phone?
A: NO. UA Alert uses the industry standard SMS text messaging protocol to send messages to your phone. Your mobile phone plan will need to accept text messages to work properly.

 

Q: Will this cost me anything?
A: Maybe. Depending on your wireless carrier provider and the plan you have, you may be charged a nominal fee (like 10 cents per message) to receive SMS text messages. Many students have unlimited text messaging plans, so there would be no additional charge.

 

Q: What if I have set up an account and am still have issues loggin in?
A: Contact UA Support at: support@email.arizona.edu or 621-4357.